Return and Refund Policy
Thank you for shopping at Twista.pk. Your satisfaction is our priority, and we aim to ensure a seamless shopping experience for all our customers. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.
1. Return Eligibility
You may request a return under the following conditions:
- The item is unused, in its original packaging, and accompanied by the receipt or proof of purchase.
- The request is made within 7 days of receiving the product.
- The product is defective, damaged, or not as described on our website.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Perishable goods (e.g., nutritional supplements with a short expiry date).
- Opened or used healthcare products.
- Personal hygiene items such as thermometers, masks, and sanitary products.
- Digital products or downloadable content.
3. Refund Process
If your return is approved, we will process your refund as follows:
- Method: Refunds will be issued to the original payment method.
- Timeline: Refunds are typically processed within 7-10 business days after the return is received and inspected.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., sending the wrong or defective product).
4. Exchange Policy
We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.
5. Steps to Initiate a Return
- Contact Us: Email us at [insert email address] or call our customer support at [insert phone number]. Provide your order details and the reason for the return.
- Approval: Our team will review your request and provide further instructions, including the return shipping address.
- Pack and Ship: Securely pack the product in its original packaging and ship it to the address provided.
6. Shipping Costs
- If the return is due to an error on our part, we will cover the return shipping costs.
- For other reasons, the customer is responsible for return shipping charges.
7. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel your order, contact our customer support team promptly. Once the order is shipped, it cannot be canceled, and the standard return process will apply.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: [musmanuaf@gmail.com]
- Phone: [0332 7773347]
Thank you for choosing Twista.pk for your healthcare needs. We are here to ensure your satisfaction and provide the best service possible.